How can we help?
Have a question or problem? We're here for you. Choose below how you'd like to get in touch.
- Response within 24 hours
- 99.9% uptime guarantee
- Proactive maintenance
Frequently asked questions
Maybe the answer to your question is already here
Can I upgrade or downgrade during my contract?
Yes, you can upgrade to a higher package at any time. Downgrading is possible at the end of your contract period.
Do you also offer maintenance?
Yes, we offer various hosting & maintenance packages. From € 15/month we take care of hosting, backups, updates and monitoring so you can focus on your business.
How can I edit my website?
You can log in to your CMS dashboard via yourdomain.com/admin. If you need help, please contact us.
What should I do in case of an outage?
Contact us immediately via [email protected] or call us. For critical outages, we respond within 1 hour.
How often are backups made?
We make automatic daily backups of your website. These are kept for 30 days.
My website loads slowly, what can I do?
First try clearing your cache. If the problem persists, contact us for a performance check.
Can I use my own domain name?
Yes, you can use your own domain name or register a new one through us.
Emergency issues?
For critical failures or security incidents, you can reach us 24/7 via our emergency line.
Question not found?
Feel free to contact us. We're happy to help.